Day 1: Identifying Project Objectives via a Design Thinking Approach

Module 1: Introduction to Principles of Design Thinking

Understanding the importance of empathy and human-centric approach in the design thinking process
Exploring the agile mindset and values behind design thinking
Case studies showcasing successful design thinking applications
Implementation of design thinking into the corporate culture

Module 2: Profiling and Segmentation of End Users

Interpret and use the Maslow’s Hierarchy of Needs and the Six Human Needs framework to identify user needs
Techniques for conducting user research and gathering insights on user needs and pain points using the Value Proposition Canvas
Identifying the different types of user persona based on demographic, geographical, behavioural and psychographic factors and segmenting them into groups according to their needs

Module 3: User Journey Framework

Examine the features of products and services offered in terms of their inputs, outputs and time frame
Introduction to the User Journey Framework for creating personalized experiences across user touchpoints
Mapping out user journeys using flow charts and swimlane diagrams with triggers, nodes, functions, and paths

Module 4: Pain Point Analysis

Calculating average process duration using Cycle Time Analysis
Classifying processes using the APQC Process Classification Framework
Assessing process health using Porter's Value Chain Framework and Capability Maturity Model Integrated (CMMI) Framework
Identifying a suitable existing process for improvement within the organization

Day 2: Refining Project Requirements Through Business Process Improvement

Module 5: Stakeholder Identification & Management

Understand the roles and manage expectations of different stakeholders in different parts of the project management lifecycle using the Power Matrix.
Learn about corporate governance and the differences between common project roles such as a project sponsor, portfolio manager, program manager, product manager, process manager and project manager.
Identify communication frequency using the RACI matrix.

Module 6: Process Redesign

Analyzing process data and metrics to pinpoint bottlenecks and areas for improvement
Identifying process improvement objectives using the IDEA Framework
Optimizing existing processes using the 7 Heuristic Process Redesign Principles

Module 7: Prototyping and Iterative Design

Participants will participate in a proprietary project Overview of prototyping as a crucial part of the design process
Techniques for rapidly prototyping ideas and concepts
Hands-on activities to create and refine prototypes

Module 8: Design Validation and Testing

Day 3: Project Initiation

Module 9: Overview of Project Management Methodologies

Overview of the Project Management Lifecycle
Introduction to the various different project management methodologies such as waterfall, lean, Kanban and agile.
Apply the Project Management Trade-Off Matrix in decision-making.

Module 10: Project Initiation

Learn to create a project charter
Write proper project objective statements and identify the required resources under appropriate assumptions and constraints
Map out the major milestones with the expected due dates
Prepare a project budget using common project financing terms such as CAPEX, OPEX and measure the ROI of the project

Module 11: Project Roles & Responsibilities

Mapping roles and responsibilities to project tasks and deliverables
Translating project objectives into measurable Key Performance Indicators (KPIs)
Setting meaningful KPIs using the SMART criteria

Module 12: Project Risk Identification and Assessment

Techniques for identifying risks (e.g., Ishikawa Diagram, SWOT analysis)
Understanding different types of risks and applying targeted risk management strategies
Documentation and recording of identified risks in risk register document
Risk Management via the Risk Probability and Impact Matrix

CLZK-PPIM: Driving Project Success Through Practical Implementation Methods