ALS-CS: Transform Your Career with Powerful Communication Skills

Upon completing this 2-day workshop, participants should be able to:

• Develop information and understanding among all workers.
• Foster an attitude that is necessary for motivation, cooperation and job satisfaction.
• Prepare workers for a change in methods or environment by giving them the necessary information in advance.
• Improve labour-management relations by keeping their communication channels open.

All Levels including non-executives

Module 1: Effective Questioning

• Learn how to ask relevant and impactful questions during conversations. Effective questioning involves using questions to open conversations, inspire deeper thought, and promote interaction. Rather than focusing solely on answers, effective questions elicit the process—the “how” and “why.” Whether in the classroom or professional settings, well-crafted questions foster learning and understanding.

Module 2: Active Listening

• Develop skills to listen attentively, understand others, and respond appropriately. Active listening is the practice of listening to understand what someone is saying. When you engage in active listening, your focus is exclusively on the speaker’s words and intent, rather than planning your response. It’s about being fully present and attentive during conversations, fostering deeper understanding and connection.

Module 3: Verbal Communication

• Verbal communication plays a crucial role in our interactions, both personally and professionally. Effective ways to enhance your verbal communication skills are such as:-
  • Think Before Speaking
  • Use Concise Language
  • Understand Your Audience
  • Be Mindful of Your Tone
  • Pay Attention to Body Language
  • Practice Active Listening
  • Speak with Confidence
• Activity – Coloured Blind

Module 4: Nonverbal Communication

• Nonverbal communication techniques explore body language, gestures, and facial expressions. Nonverbal communication is crucial because it goes beyond words. It includes facial expressions, gestures, and eye contact—all of which convey meaning and emotions.
• Nonverbal cues help us interpret messages accurately. They provide context and emotional depth to spoken words. When verbal and nonverbal signals align, trust and rapport increase.
• Nonverbal communication fosters connections. It’s essential for empathy, bonding, and building relationships.
• Different cultures also use nonverbal cues uniquely. Understanding these nuances improves cross-cultural interactions.

Module 5: Conflict Resolution

• Understand techniques for resolving disagreements and maintaining positive interactions. Conflict resolution refers to the methods and processes used to facilitate peaceful endings to disputes or conflicts. It aims to address each party’s interests adequately, leading to a satisfying outcome for all involved. Whether it’s mediating workplace disagreements or resolving personal conflicts, effective conflict resolution helps maintain positive relationships and foster understanding.

Module 6: Presentation Skills

• Presentation skills encompass the abilities and qualities necessary for creating and delivering compelling presentations that effectively communicate information and ideas. These skills go beyond mere words; they include verbal communication, body language, structure, and the use of supporting materials like slides, videos, or images. Whether you’re giving a speech, explaining a project, or pitching a new idea, honing your presentation skills is essential for success in both personal and professional settings. Improving these skills can enrich your written and verbal communication, boost confidence, enhance critical thinking, and refine your motivational techniques
• Activity – Class Presentation on a topic given by the facilitator

Module 7: Negotiation Techniques

• Negotiation skills are essential abilities that allow individuals to navigate agreements, resolve conflicts, and achieve favorable outcomes in various contexts.
• Activity – Monopoly