In the dynamic landscape of business, many enterprises grapple with the challenge of scaling operations efficiently despite significant investments in talent and digital technology. The course, "The Effectiveness Of Standard Operating Procedures," serves as a transformative solution to this common predicament by introducing a systematic methodology centered around the implementation of Standard Operating Procedures (SOPs).

Why Enroll in "The Effectiveness Of Standard Operating Procedures"?

Cost Savings through Productivity Maximization: Discover how SOPs can optimize workflows, leading to increased productivity and substantial cost savings for your organization.
Internal Process Improvement Team Training: Equip your internal teams with the skills to identify, analyze, and enhance processes, fostering a culture of continuous improvement.
Consistent Operational Performance: Learn how SOPs ensure consistent operational performance, reducing dependence on the presence of key experienced staff and mitigating risks associated with talent fluctuations.
Knowledge Retention: Safeguard organizational knowledge and know-how by implementing SOPs, ensuring continuity even in the face of staff turnover.
Remote Work Management: Effectively manage expectations and workloads for remote or work-from-home employees, maintaining operational efficiency in a distributed work environment.
Process Documentation for Digital Transformation: Gain insights into the importance of documenting and mapping existing and future process flows as a crucial step before pursuing digital transformation or automation initiatives.
Audit Preparedness: Minimize non-compliance issues during audit periods by implementing SOPs that provide a structured framework for adherence to regulations and standards.

Training Duration: 2 Days

SBL-Khas Claimable
Certificate Of Completion Available
Private In-House Class Available
ILT & VILT Class Available

Download Course Outline

CLZK-SOP: The Effectiveness Of Standard Operating Procedures

RM2,800.00

Many businesses failed to scale their business operations efficiently
despite investing a significant sum in great talent and digital
technology. The Power of Standard Operating Procedures is a
systematic methodology that focuses on creating efficient and
scalable business processes via the implementation of SOPs, which
helps businesses to:

Save cost by maximizing productivity

Train an internal process improvement team

Deliver consistent operational performance without reliance on presence of key experienced staff

Retain knowledge and know-how of the operational tasks within an organization

Manage expectations and workload for staff who are working remotely/ working-from-home

Document and map out the existing and to-be process flow prior to pursuing further digital transformation or automation initiatives

Minimize non-compliance issues during audit period

Efficient business processes are necessary for organization of every
size and industry. Innovation does not come from technology, it is
a combined outcome of the synergy between people, process and
technology. By having proper processes in place, the expected
deliverables could be estimated ahead which opens possibilities to
automating these processes to save cost.
Upon completing the workshop, participant will be able to:

Understand the foundations of SOPs.

Differentiate between strong and weak SOPs.

Identify and manage process stakeholders using the Power Matrix.

Draw process flow charts using a series of tasks, conditions and start-end nodes under a set of realistic assumptions.

Model the impact of external factors which may impact the actual process delivery limitations by using a probabilistic approach.

Account for negative factors and scenarios in a process.

Perform a Root Cause Analysis using the 6M Model.

Estimate the average time taken from start to end for a single feedback loop process.

Improve existing SOP using the IDEA framework and the 7 Heuristic Process Redesign Principles.

Appreciate the importance of process customization.

Communicate effectively to all stakeholders when changing a process using the Lewin’s Three-Stage Organizational Change Model.

Collect and monitor key metrics as feedback to measure the effectiveness of a process implementation.
Identify suitable processes to be improved on in their organization.

List appropriate assumptions which may affect the results of the process model.

Create new SOPs or propose practical suggestions to improve existing SOPs.

Communicate to stakeholders using process flow charts.

Measure the effectiveness of a SOP.

Produce efficient SOP documents.

Lead or manage process improvement projects in their workplace.
All level of managerial roles, business owner, product owner, process owner, operations, customer support
Module 1:   Introduction to Business Processes

The training session will begin with an introduction to business processes and an overview of the Process Assessment Framework. Participants will be briefed on what are business processes and the benefits and importance of business processes. Finally, participants will be taught how to read and understand flow charts as well as the fundamental concepts commonly found in flow charts such as triggers, nodes, functions and paths.

Module 2:   Process Identification

In this module, participants will learn how to identify a suitable existing process in their organisation which requires improvement, classify processes into categories in accordance to the APQC Process Classification Framework and rate the health of the process using both the Porter’s Value Chain Framework and the Capability Maturity Model Integrated (CMMI) Framework. Finally, participants will learn how to prioritise and build a Process Improvement Roadmap.

Module 3:   Stakeholder Identification

In this module, participants will be expected to understand the roles and manage expectations of different stakeholders in different parts of the process.

Module 4:   Process Discovery

Participants will be introduced to the concept of modelling uncertainties using probability theory and using decision nodes in a feedback loop. The day will conclude with the participants combining the concepts taught into a readable and understandable swim lane diagram.

Module 5:   Process Analysis

Participants will be taught the application of 6M model and calculate the average duration to complete a process using Cycle Time Analysis.

Module 6:   Collecting and Quantifying Customer Feedback

Participants will then learn to identify process improvement objectives using the IDEA Framework and come out with tactical approaches using the 7 Heuristic Process Redesign Principles.

Module 7:   The Role of Data in Driving Customer Excellence

Participants will learn about Lewin’s Three-Stage Organizational Change Model and communicate to both management and the teams affected by the process change.

Module 8:   Maintaining Customer Relationship Post Purchase

Participants will learn to collect feedback on the process change implemented by quantitative data on key metrics and qualitative data from the stakeholders

CLZK-SOP: The Effectiveness Of Standard Operating Procedures

OVERVIEW

OBJECTIVES

PREREQUISITES

AUDIENCE

COURSE MODULES

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